Dealing with Internet Browser Issues

“I often get emails from clients saying their browsers stop responding and asking how they should go about fixing the problem”

The trouble in providing an answer though, is that it’s never as simple as “just do steps 1, 2 and 3” and the problem should go away.


Because there are literally dozens of reasons for browsers to stop responding or “hang” and there’s simply no way to know which one might apply to your situation.

What I “can” do however is provide you with a general approach to dealing with Internet Web Browser issues that apply to all browsers, Internet Explorer, Google Chrome, Firefox and a whole lot more.

  1. Scan you system for Malware with the tools you have available to you. An excellent and free to use as a Cure Only malware detector and cleaner is Malwarebytes Antimalware – available as a free download here:

The difference between the FREE version and the Paid (Premium) version is that Malwarebytes Premium will happily run alongside your existing antivirus or antimalware software and provide real time protection, effectively protecting you from getting a lot of malware in the first place.

To purchase a license for Malwarebytes Anti-Malware Premium (which covers you for up to 3 Windows PC’s) Click Here – It’s only $34.00 AUD (at time of writing) and I’ve personally been using the Premium version of Malwarebytes for years and it’s saved my hide on countless occasions.

Installation is an absolute breeze and no configuration is necessary for the Premium Version defaults. Just pay for the product, download and run the installation file and keep clicking next until installation has completed and let it do its thing. I can almost guarantee you won’t regret it.


  1. Clear a problematic Browsers Cache – But what’s a “Cache”? A browsers cache is, in its simplest form, a history of websites you’ve been to using that browser. It retains a copy of things like images and other things so that your browser doesn’t need to download them all over again each time you re-visit the website.Now all that’s fine and well until the web developer changes the page and your browser doesn’t automatically update itself. This can cause a browser to appear to hang or lag. There are way too many browsers being used to explain the process of how to clear the cache of each one, so just google something like “how do I clear my <your browser> cache” and you should get a ton of hits that explain how to do it step by step for your particular browser.


  1. Disable Add-Ons or Extensions – Add-ons are software which have been added to your web browser to provide additional functionality. Often these aren’t needed and are installed because you failed to read the fine-print when installing some free piece of software or game. Free software, with the exception of a very few applications are nearly always bundled with Browser Add-Ons or Extensions. If you don’t un-tick them, they’re installed without your knowledge.


  1. Temporarily disable Security Software and try the page again. And I DO mean “temporarily” – It’s “never” a good idea to browse or be connected to the Internet without your security software being enabled.

I most certainly do not recommend uninstalling your security software to diagnose this type of problem. Instead I recommend examining your security software for options relating to browsers and their usage. You may find the culprit there and make an adjustment. Things you should look for include;

  • Real-Time Scanning
  • Browser Protection or integration
  • Download Scanning
  • Web or URL filtering

There may be others, but the options are all centered on checking what’s being displayed or downloaded by your web browser, typically in real time or as it happens.

Try turning those options off and see if the problem goes away – again, not permanently but as a diagnostic test. If the problem goes away, you know to contact your Security Software support folks for help.Try using a different browser – Sometimes website developers don’t do a really good job at catering for all the browsers out there and using a different browser can solve your problem.

  1. Having problems with Internet Explorer? Try Firefox or Chrome and see if that makes a difference. You get the idea.


If this turns out to be the case, then you know to contact the website developer (or website Support Section) to ask why their website is having problems with your preferred web browser.


  1. Final last drastic measure – Reinstall your browser – Sometimes, the best and quickest solution is to start over and see if that fixes the problem. By that I mean to do this;
  • Completely uninstall the browser
  • Download the most recent version of the browser
  • Install that download


Installing from scratch is a way to restore any files, setting or what you have that may have been damaged or corrupted in some way in your previous setup. Firefox and Chrome are easily uninstalled and reinstalled. Internet Explorer can be a little more complex and you may need some help.

To get that help (or help with anything to do with this topic or any other problems with your computer) please feel free to contact Andrews Computer Help Zone.

We offer many highly competitive options including pre-pay maintenance contracts that keep your computer running in tip top shape with regular maintenance at highly discounted prices.

To inquire about these and any other issues, please use the Contact Us link HERE ..

Best regards and safe computing,


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